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Ordering, Shipping & Returns
Shipping & Delivery
What type of packaging do you use?
Limited Edition Signed Fine Art Prints:
- Artwork is individually packed in a protective closure, acid-free bag with adhesive flap. Backing boards feature 4-ply thickness and double-sided white, smooth finish. Made from 100% recycled material.
- 11” x 14” Fine Art Prints art prints (packaged in closure bag with backing board) are shipped in a sturdy mailing envelope.
- Individual larger 16” x 20” Fine Art Prints and Posters are packaged in a poly bag, then packaged in sturdy mailing tube with plastic end inserts.
- Quantities of Fine Art Prints (packaged in closure bag with backing board) are shipped in sturdy cardboard boxes.
Framed Paper, Canvas and Metal Fine Art Prints :
- Framed Paper, Canvas and Metal Fine Art Prints are packed in plastic sleeves and shipped in sturdy, custom artwork designed shipping boxes.
When will my art arrive?
- You can estimate your art's arrival by adding the processing and transit times. We typically process in-stock posters, prints and photographs within 3-5 days, and framed and larger items within 5-7 business days.
How do I track my order?
- We ship via USPS, FedEx and UPS- whichever is less expensive. Please let us know if you need the tracking number.
How much will shipping cost?
- We charge you what the shipping costs us. If you want your order faster, please let us know and we can ship Expedited and Overnight shipping at cost.
Do you offer international shipping?
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Yes, we can ship international. Please reach out to us and we will discuss costs!
Is my package insured?
- Telfer Design, Inc. guarantees your satisfaction and we will give you a refund or a replacement for stock purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our us at (209) 591-9944 or by email.
Can I ship to a P.O. Box?
- Yes, we can deliver packages 11" x 14" and smaller to a P.O. box. Larger items must be shipped to a street address.
Returns
What is your return policy?
Fine Art Prints:
- Not 100% satisfied with your purchase? If you are not satisfied with your purchase from Telfer Design, Inc., you can return your order for a full refund (less shipping fees) within 30 days of the date of purchase. All merchandise returned for a refund must be in new condition, in original packaging. You’ll receive a full refund, credited to the payment method you used to buy the merchandise. Please call (209) 591-9944 or email to make arrangements. We want you 100% Happy!
Original Paintings:
- Not 100% satisfied with your original painting? We want you 100% happy! Please contact us- and let’s talk!
Don't see your question answered?:
- Please contact us- and let’s talk! email: sales@telferdesign.com or call our office 1 (209) 591-9944
