Ordering, Shipping & Returns

 

Shipping & Delivery

What type of packaging do you use?

Limited Edition Signed Fine Art Prints:

  • Artwork is individually packed in a protective closure, acid-free bag with adhesive flap. Backing boards feature 4-ply thickness and double-sided white, smooth finish. Made from 100% recycled material.
  • 11” x 14” Fine Art Prints art prints (packaged in closure bag with backing board) are shipped in a sturdy mailing envelope.
  • Individual larger 16” x 20” Fine Art Prints and Posters are packaged in a poly bag, then packaged in sturdy mailing tube with plastic end inserts.
  • Quantities of Fine Art Prints (packaged in closure bag with backing board) are shipped in sturdy cardboard boxes.

Framed Paper, Canvas and Metal Fine Art Prints :

  • Framed Paper, Canvas and Metal Fine Art Prints are packed in plastic sleeves and shipped in sturdy, custom artwork designed shipping boxes.

When will my art arrive?

  • You can estimate your art's arrival by adding the processing and transit times. We typically process in-stock posters, prints and photographs within 3 days, and framed and larger items within 5-7 business days.

How do I track my order?

  • Smaller packages will be shipped via USPS. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.

How much will shipping cost?

  • We charge you what the shipping costs us on orders up to $100 retail, anywhere in the U.S. Orders over $100 we offer free shipping. If you want your stuff there faster, we can ship Expedited and Overnight shipping at cost.

Is my package insured?

  • Telfer Design, Inc. guarantees your satisfaction and we will give you a refund or a replacement for stock purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our us at 408 963-6272 or by email.

Can I ship to a P.O. Box?

  • Yes, we can deliver packages 11" x 14" and smaller to a P.O. box. Larger items must be shipped to a street address.

Returns

What is your return policy?

Fine Art Prints:

  • Not 100% satisfied with your purchase? If you are not satisfied with your purchase from Telfer Design, Inc., you can return your order for a full refund (less shipping fees) within 30 days of the date of purchase. All merchandise returned for a refund must be in new condition, in original packaging.  You’ll receive a full refund, credited to the payment method you used to buy the merchandise. Please call 408 9636272 or email to make arrangements.  We want you 100% Happy!

Original Paintings:

  • Not 100% satisfied with your  original painting? We want you 100% happy! Please contact us- and let’s talk!

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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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